From Static Screens to AI Agents: The Future of Home Health Software with Elliott Wood

About This Episode

Mosai CEO and returning guest Elliott Wood explains why software is shifting from screens people dig through to agents that gather the context — and how AI is compressing the software development lifecycle.

Transcript

Tom: All right, next guest at the Last Visit First Podcast, Jay Duty, the COO at Maxwell TEC. Welcome to the show, Jay. Thanks for having me. Yeah, what are you doing down here?

Jay: Well it's kinda been fun. I've seen people that I've worked for and with and people that we've done a lot of work in partnership, so a really fun time to be down here in Florida.

Tom: So it's a really fun time to be down here in Florida, at the Home Care Home Base User Conference. So what do you hope to learn while you're here?

Jay: Man, what's really interesting, the conversations are really centering around already just how people marry with technology. Obviously Home Care Home Base being an EMR, but how do you put the people and the process in place there? So a lot of talk about that, things that are kind of add-ons. And I think so many opportunities and so many things and tools out there. People are trying to discern what is gonna help them and help their people, I think, is kind of the big theme I'm hearing so far.

Tom: Yeah. So AI is a big theme, automation is a big theme, trying to figure out how to do less visits, less time in visits.

Jay: Yeah, I think that's right. Automating things in the back office that, you know, should be repeatable tasks. I think that's one of the things too. I think one of the game changers that I'm excited about is ambient listening, putting that in front of the clinicians. Clinicians being able to go into the home and really steer the care that they're providing and making sure that, you know, we're capturing what's actually being done and the care they're providing so they can focus on that. So that's one that's exciting. I know some good conversations going on around that.

Tom: For sure. It's pretty exciting. There's a lot of new vendors here too that I haven't heard of or seen before. So that's super interesting and exciting. What are you hearing about this new hospice amendment? That's been a big buzz. I've spent probably the whole morning talking about that.

Jay: Yeah. Yeah, October first deadline is coming pretty quick. So, you know, I think communicating out with the patients, tools needed, right? So there's several vendors that offer that. Our communication platform does. And so, you know, how do you get that back to the patient? I think is the big piece. And so many of these other regulations that come in are just about what you document in the record versus making sure that you get receipt of that from the patient. So yeah, I think there's some creative ideas going on right now, but you gotta move fast on that one.

Tom: Yeah, I think it's pretty wild. I spent some time this morning with the Home Care Home Base product team, talking about — you know, they already have the amendment, they have it ready to go, but how do you get that amendment from the EMR to the patient, and then back from the patient to the EMR. And that's gonna be really important. And now it's a requirement — building within five days. So this one caught a lot of people by surprise. I think they thought they already had what they needed, but the whole communication of having to send that to a hundred percent of your patients within five days of start of care, and then three days after every plan of care change, is pretty bizarre.

Jay: Yeah, and you know, I hope that people can figure out solutions where they're not doing an extra visit for that. Like it's great for them to get out to the patient, and obviously they're gonna try to do that quickly upon admission, but just to go do that to get paperwork is not what — the day and age we shouldn't be living in today, so —

Tom: Day and age we shouldn't be living in today. Yeah, it's also funny. I heard someone today say they were going to use DocuSign and send that out. But how are you gonna get DocuSign to a patient — an email? Like most patients don't have emails, and we're not capturing their emails. So people need to start thinking about this really quickly. Alright, let's talk about other things that Maxwell's doing. So tell us about what you guys are up to these days.

Jay: Yeah, you know what's interesting, there's a lot of the good — thing for the industry right now, a lot of MA talk going on right now. So what we're seeing is it's kind of a good byproduct, in a weird way to say — with all the scrutiny that's on things, people are taking a really deep dive and diligence even before they sell, so we've been spending a lot of time doing that. The other thing that's been kind of prevalent for us, and I think it has to do with your automation discussion, is looking in the back office — things like centralizing their intake department. Not about, you know, cutting people, it's about cutting time and process. So our NanaConnect product is just really taking off, and I think again, helping that communication with the patient — and what it's doing for patient engagement, that's obviously kind of the channel we want to own, and the things that it's doing for patient satisfaction are pretty interesting. I love our bereavement tool where we're automating the communication with those patients, which is really driving engagement there. It's not the cold letter that you would send somebody, but you're starting a conversation and making sure they get resources and support, and just driving patient satisfaction there too.

Tom: That's cool. All right, who's with you at the show?

Jay: We've got a couple of gentlemen from our sales team, Hunter and Cody, are here today, and then Dustin Cowan, who's our director of operations. It's fun to see him because he works with these clients every day, so he's gonna see some people that he's probably only seen on a TV screen, you know, back and forth. So it's been able to see a few people, so that's nice.

Tom: All right, well thank you for joining us.